Frequently Asked Questions

We typically ship orders through a reliable shipping service provider. Once your order is processed and ready for shipment, it will be packaged securely and sent to the shipping address you provided during the checkout process.

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date. Alternatively, you can contact our customer service team with your order details, and they will assist you in tracking your order.

If you believe your order is lost or significantly delayed, please reach out to our customer service team immediately. They will investigate the issue, track the package, and provide you with an update on its status. If necessary, they will take appropriate steps to resolve the problem and ensure you receive your order.

If you need to change your shipping address, please contact our customer service team as soon as possible. They will assist you in updating the shipping address before your order is shipped out. It's important to notify us promptly to ensure successful delivery to the correct address.

No we do not unfortunately due to product registrations.

To use rat poison grains, place the poison in areas where rats are known to frequent, such as along their travel paths or near their burrows. Make sure to follow the instructions and warnings provided on the product packaging. It's essential to handle rat poison with care and keep it out of reach of children, pets, and non-target animals.

Rat poison blocks are typically placed in areas where rats are active. Ensure that the blocks are securely positioned in bait stations or other enclosed baiting devices, making them inaccessible to children, pets, and non-target animals. Follow the instructions and precautions provided on the product packaging for effective and safe usage.

To use rodent repellent spray for wires and home protection, apply the spray to areas where rodents may chew or cause damage, such as electrical wires, cables, and other susceptible areas. Follow the application instructions provided on the product packaging for the best results. Remember to take necessary safety precautions and keep the spray away from children and pets.

Yes, our rat traps are designed to be strong and effective in capturing rats. They are constructed with durable materials and designed to provide sufficient force to trap and immobilize rodents upon activation. It's important to set the traps correctly and follow the instructions provided to maximize their effectiveness.

Yes, our cage traps are designed to effectively catch both mice and rats. These traps are specifically designed to lure rodents into the cage, where they are safely contained until you release them. Follow the instructions provided with the cage traps to ensure proper setup and placement for optimal results.

Yes, our mole traps come with detailed instructions for proper usage. These instructions will guide you on how to set up the trap correctly, where to place it in mole activity areas, and how to increase your chances of successfully catching moles. Make sure to read and follow the instructions carefully to achieve the best outcomes.

Yes we do, simply contact us with your enquiry

Yes, we have a returns policy in place to ensure customer satisfaction. Please refer to our Returns Policy page on our website for detailed information regarding the return process and eligibility criteria.

We offer a [14-day] return window from the date of delivery. Please make sure to initiate the return process within this timeframe to be eligible for a return.

Yes, you can return eligible products for a refund. Our Returns Policy provides specific details about which items are eligible for a refund and any conditions that may apply. Please review the policy or contact our customer service team for further assistance.

The return shipping costs may vary depending on the reason for the return and your location. Please refer to our Returns Policy or contact our customer service team for more information regarding return shipping fees.

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. The processing time may vary, but we strive to process returns as quickly as possible. Please allow [insert estimated time] for your return to be processed.

After your return has been processed, refunds are typically issued within [7-days]. The actual refund processing time may depend on your payment provider. You will receive an email notification once your refund has been processed.

We prioritize the security of your payment information. We employ industry-standard encryption protocols and secure payment gateways to safeguard your personal and financial data. Your payment details are treated with utmost confidentiality and stored securely.

We accept various forms of payment, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal and apple pay/google pay. During the checkout process, you will have the option to choose your preferred payment method.

At this time, we do not offer payment plan options. We require full payment at the time of purchase. However, we are continually reviewing and expanding our payment options, so please check back for any updates in the future.

To use a discount code, proceed to the checkout page. You will find a field labeled "Discount Code" or "Promo Code" where you can enter the code. Once applied, the discount will be reflected in your order total. Please note that discount codes may have specific terms and conditions associated with them.

Unfortunately, once an order is placed, we are unable to retroactively apply a discount code. We apologize for any inconvenience caused. However, we recommend checking our website or subscribing to our newsletter to stay updated on future promotions and discounts.

If you encounter any issues with your order, we apologize for the inconvenience. Please reach out to our customer service team as soon as possible. You can contact us via email, phone, or through our website's live chat feature. We will work diligently to address your concerns and find a satisfactory solution.

If you need to cancel or make changes to your order, please contact our customer service team immediately. We will assist you in making the necessary modifications if your order has not yet been processed or shipped. However, please note that we cannot guarantee changes or cancellations once an order is in transit or already delivered.

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